1. Acceptance of Terms
By engaging Eagle Tech Pros ("Company," "we," "us") for managed IT services, cybersecurity, or any related services, you agree to these Terms of Service. If you do not agree, do not use our services.
2. Services
Eagle Tech Pros provides managed IT support, cybersecurity, cloud services, backup and recovery, network infrastructure, and helpdesk support to small and mid-sized businesses. The specific scope of services is defined in your service agreement or statement of work.
3. Client Responsibilities
Clients are responsible for providing accurate information about their IT environment, maintaining appropriate access credentials, and cooperating with our engineers to enable effective service delivery. Clients retain ownership of all data and systems.
4. Payment Terms
Managed IT services are billed at a flat monthly rate as specified in your service agreement. Invoices are due within 15 days of issuance. Project-based work is billed according to the applicable statement of work.
5. Confidentiality
We treat all client information as confidential. We will not disclose your business information, network details, or security configurations to third parties without your consent, except as required by law.
6. Limitation of Liability
Eagle Tech Pros is not liable for indirect, incidental, or consequential damages arising from service delivery. Our liability is limited to the fees paid for the specific service in question during the 30 days preceding the claim.
7. Termination
Either party may terminate a service agreement with 30 days written notice. Upon termination, we will provide you with all documentation, credentials, and configurations we hold on your behalf.
8. Governing Law
These terms are governed by the laws of the State of Florida. Disputes will be resolved in the courts of Miami-Dade County, Florida.
9. Contact
Questions about these terms? Contact us at [email protected] or call (305) 914-7696.